Frequently asked questions
The important things before you order, without creative fine print.
How much time do you need for a printed order?
For printed pieces, our general lead time is at least 3 weeks, whether or not the order is personalised, because every piece requires preparation and hands-on production. If you need it sooner, ask before ordering so we can confirm what is realistic.
Can I order directly from the website?
Yes. Each product lets you configure the order, provide the wedding date and send the information we need. We will contact you after purchase to confirm the details before production.
What personalisation is included with an invitation?
Basic adaptation includes names, date, wording, colour changes and small adjustments to an existing design.
What if I want to change an invitation design substantially?
If you need a custom design beyond the basic adaptation, an additional design fee of €50 + VAT is charged once per design. The configurator shows the amount before the order is added to the cart.
How many rounds of changes are included?
As a guide, we include up to two reasonable rounds of changes to the proposal presented. If the project changes direction or requires additional work, we will tell you before doing anything that carries an extra cost.
Can I pay a deposit?
When the product allows it, you can choose between paying in full or a 50% deposit. Wedding websites are normally split 50% at the start and 50% at completion, before publication or handover.
Do you ship outside Spain?
The online shop is currently configured for orders within the European Union. For destinations outside the EU, contact us by WhatsApp or email before purchasing so we can confirm the options.
What happens if an order arrives damaged or has a production defect?
Write to us with the order number and, if possible, photographs of the issue. If there is a production defect or transport damage that we are responsible for resolving, we will arrange the appropriate replacement or solution at no cost to you.
Can we work with you if we do not live in Granada?
Yes. Much of the process can be handled remotely. We work with couples who live outside Granada and with weddings where guests are travelling from different countries. For print, we coordinate proofs, production and shipping; wedding website projects can be handled entirely online.
What can a wedding website include?
It depends on the wedding. We can bring together schedules, venue information, maps, transport, accommodation, RSVP, dress code, recommendations, several languages and any other practical information you want guests to have in one place.